| 1.
How do I make a reservation?
You can reserve online by clicking the reservation link or
call our 24hr service number 425-802-7682.
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2.
How do I pay for the ride?
You can pay the driver directly with cash or credit card
on the day of travel, you may also prepay by calling our
reservation line with your credit or debit card. |
3.
Do I need to reserve in advance? Towncar
and SUV reserve at least in 1-2 hours, limos 3 hours. If
you do not have enough time, just call our reservation line.
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4.
How do I cancel my reservation? Simply
call our reservation line and provide the operator with
your name. There is no cancellation fee if you cancel within
2hours. Otherwise you will be charged minimum.
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| 5.
Where do you pick up and drop off at the airport?
We
drop off at the curbside baggage check in of the desired
airline, we pick up at the baggage claim curbside after
you have collected your luggage. Just step outside the baggage
claim and dial our 24hr reservation line to provide the
agent with the door number your are at (all doors are numberd),
and the driver will pull up to that door within 3-5 minutes.
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| 6.
How many bags can I have with me? The
towncar will fit 4 standard size suitcases and 4-6 carry-ons.
SUV, limo are 4-6 any size suitcases and 2-4 carry-ons per
person. |
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7.
Does the service charge include the gratuity?
No.
The quote we will provide to you includes only the service
charge. The suggested gratuity for the driver is 20%. |
8.
How early before the flight do I have to be at the airport?
We will suggest to be at the airport 2 hrs before the flight
due to the high airport security delays. |
| 9.
Can I bring a family pet with me? Your
pet must be in the carrier. There is no extra charge for oversize
carriers. |